Систематизовано теоретичні підходи до визначення категорії "управління знаннями". Розкрито напрями, за якими доцільно здійснювати формування системи управління знаннями на підприємстві. Уточнено етапи управління знаннями на підприємстві. Запропоновано показники оцінювання ефективності функціонування системи управління знаннями на підприємстві.
Систематизированы теоретические подходы к определению категории "управление знаниями". Раскрыты направления, по которым целесообразно осуществлять формирование системы управления знаниями на предприятии. Уточнены этапы управления знаниями на предприятии. Предложены показатели оценивания эффективности функционирования системы управления знаниями на предприятии.
In the paper the existing theoretical approaches to the definition of the "knowledge management": (1) treatment in general systems theory, (2) the creation and enhancement of intellectual capital (3) create competitive advantages and strategy implementation. Defined organizational and managerial, and technical and ergonomic lines which should be carried out forming a system of knowledge management in the enterprise. Expediency of modular construction and problem-oriented character building system that will improve the exchange of information and opt&imizes the search and selection of ideas. Author determined elements of personnel motivation for the revitalization of the system. Specified stages of knowledge management in the enterprise, including (1) data collection and registration system; (2) &organize data objects, features, elements; (3) The actual transformation of knowledge workers in the intellectual capital of the company; (4) the use of active systems and sales staff knowledge outside organizations; (5) evaluating the effectiveness &of the system of knowledge management. Indexes evaluation of the effectiveness of the system, covering the formation and implementation of efficiency and diffusion of knowledge. Used Kobb-Duglas product function to study the sharing of costs between &the growth of fixed assets investment and growth in the further development of staff in the implementation of innovations. Shows qualitative benefits that the company receives by the use of knowledge management systems: improving knowledge transfer b&etween employees, which contributes to the generation of new ideas; raising the level of self-organization and self-control staff; interaction management, organizational, industrial innovations to create and bring to market intelektualnomistkyh goods& or services; involvement of personnel in replenishing system exclusive knowledge.
